Refund Policy

Last Updated: October 23, 2025

1. Introduction

At MomentumTechMap ("MTM", "we", "us", "our"), we are committed to providing high-quality trading education and tools. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be issued for our digital products and services, including courses, memberships, and trading tools.

2. General Refund Conditions

All refund requests must be made in writing to support@momentumtechmap.com within the specified period for each product or service. To be eligible for a refund, you must meet the specific conditions outlined below for the respective product or service. Refunds are issued at our sole discretion and may be subject to administrative fees.

3. Refund Policy by Product/Service Type

a. Trading Courses

We offer a 14-day money-back guarantee on all trading courses, subject to the following conditions:

  • Eligibility: You must request a refund within 14 days of the original purchase date.
  • Usage Limit: You must not have completed more than 20% of the course content (e.g., watched more than 20% of video lessons, accessed more than 20% of downloadable materials).
  • Reason: We may ask for a reason for your refund request to help us improve our services, but it will not affect your eligibility if other conditions are met.
  • Non-Transferable: Refunds are only available to the original purchaser.

b. Membership Subscriptions (Monthly/Annual)

For monthly and annual membership subscriptions, our policy is as follows:

  • New Subscriptions: You may request a full refund within 7 days of your initial subscription purchase. This applies only to the first payment of a new subscription.
  • Renewals: Membership renewals (monthly or annual) are generally non-refundable. You are responsible for canceling your subscription before the renewal date if you do not wish to continue.
  • Cancellation: You may cancel your membership at any time. Cancellation will take effect at the end of your current billing period, and you will retain access to membership benefits until then. No partial refunds will be issued for unused portions of a billing cycle.

c. Trading Tools & Indicators (MQL5 Products)

Due to the digital nature and immediate access to our proprietary trading tools and MQL5 indicators, these products are generally non-refundable once downloaded or activated. We encourage you to utilize our free trial (where applicable) and thoroughly review product descriptions and features before purchase.

  • Exceptions: Refunds for trading tools may be considered only in cases of documented technical malfunction preventing the use of the product, which cannot be resolved by our support team within a reasonable timeframe. Such requests must be made within 7 days of purchase.

4. Non-Refundable Items

The following items are generally non-refundable:

  • Services that have been fully rendered or substantially consumed.
  • Membership renewals.
  • Trading tools and indicators once downloaded or activated, except in cases of documented technical malfunction.
  • Any products or services purchased through third-party platforms (you must refer to their refund policies).
  • Promotional or discounted purchases, unless explicitly stated otherwise.

5. How to Request a Refund

To request a refund, please send an email to support@momentumtechmap.com with the following information:

  • Your full name
  • Email address associated with the purchase
  • Order number or transaction ID
  • Date of purchase
  • Name of the product/service you wish to refund
  • A brief explanation of why you are requesting a refund

Our support team will review your request and respond within 5-7 business days.

6. Processing Refunds

If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, depending on your bank or payment processor.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at support@momentumtechmap.com.