Refund Policy

1. Eligibility for Refunds

Eligible for Refund:

• New subscriptions within 30 days of the initial purchase date
• First-time subscribers to any MTM membership tier
• Subscriptions purchased directly through our platform

Not Eligible for Refund:

• Subscription renewals (monthly or annual)
• Subscriptions older than 30 days from the original purchase date
• Free trial conversions after 30 days
• Purchases made through third-party platforms or resellers
• Accounts that have violated our Terms of Service
• Accounts that have been previously refunded

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] with your account email and order number
2. Provide Details: Include your reason for requesting a refund (optional but helps us improve)
3. Verification: We'll verify your eligibility within 1-2 business days
4. Processing: Once approved, your refund will be processed within 5-7 business days

3. Refund Processing

Once your refund is approved:

• Refunds are processed to the original payment method
• Processing time: 5-7 business days from approval
• Bank processing time may add an additional 3-5 business days
• You will receive a confirmation email once the refund is processed
• Your account access will be terminated immediately upon refund approval

4. Partial Refunds

In certain situations, we may offer partial refunds:

• Requests made between 30-45 days of purchase (at our discretion)
• Technical issues that significantly impacted your experience
• Subscription downgrades (prorated credit toward future billing)

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

5. Chargebacks and Disputes

Please contact us before initiating a chargeback. We're committed to resolving any issues and will work with you to find a fair solution.

If you initiate a chargeback without first contacting us, your account will be immediately suspended, and you may be permanently banned from using our platform. Chargebacks also incur processing fees that may be passed on to you if the chargeback is found to be invalid.

6. Subscription Cancellation

You can cancel your subscription at any time:

• Log in to your account and go to Settings → Subscription
• Click "Cancel Subscription"
• Your access will continue until the end of your current billing period
• No refund will be provided for the remaining days of your billing period
• You will not be charged again after cancellation

7. Free Trial Policy

Our 7-day free trial allows you to explore the platform risk-free:

• No credit card required to start the trial
• Full access to all features during the trial period
• Cancel anytime during the trial with no charges
• After the trial, you'll be charged for your chosen subscription tier
• The 30-day refund policy begins from your first paid charge, not the trial start date

8. Annual Subscription Refunds

Annual subscriptions are eligible for a full refund within 30 days of purchase. After 30 days, annual subscriptions are non-refundable. However, you may cancel at any time and your access will continue until the end of your annual term.

9. Exceptions and Special Cases

We may make exceptions to this policy in cases of:

• Extended platform outages or technical issues
• Significant changes to platform features or pricing
• Medical emergencies or extenuating personal circumstances
• Billing errors or duplicate charges

Please contact our support team to discuss your specific situation.

10. No Refund for Misuse

Refunds will not be granted if your account has been terminated due to violations of our Terms of Service, including but not limited to: sharing account credentials, copyright infringement, harassment, or fraudulent activity.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the platform after changes constitutes acceptance of the modified policy. However, any changes will not affect refund requests submitted before the change.

Contact Us

For refund requests or questions about this policy:

We typically respond to refund requests within 1-2 business days.